Service
Repair process
How a repair at RD-Repairstore works – from the first request to the return of your device.
- 01
Request
You get in touch via the contact form, by phone or directly in the workshop. Every request is recorded as its own case.
- 02
Device & fault description
Briefly describe manufacturer, model and symptoms. Photos and hints such as a drop, moisture or a previous repair help with the assessment.
- 03
Diagnosis
The device is inspected and the cause narrowed down – under the microscope if needed. The diagnosis costs 59 € and is credited against a repair.
- 04
Cost overview
You receive a transparent overview of effort and cost. Nothing is repaired without your approval.
- 05
Repair
Professional repair with precision tools and high-quality spare parts, including board-level micro-soldering where required.
- 06
Test & return
Final function test, then pickup in Kuppenheim or safe return shipping – your choice.
Ready for step 01?
Describe the device and the fault – you will hear back with an assessment.
Request a repair