Frequently asked questions

Smartphones, tablets, laptops and MacBooks, computers, game consoles, accessories and circuit boards. You will find an overview on the “Services” page.

Instead of replacing a whole assembly, the work is done directly on the board: chip replacement, reballing (BGA) and trace repair under the microscope.

Yes. Describe the device and the fault using the contact form – photos of the damage help. Requests by phone or in the workshop are possible too.

The goal is always a repair without data loss. With defective memory or severe damage this cannot be guaranteed technically. Please back up your data while the device still starts.

The device is inspected and the cause of the fault is analysed. The diagnosis costs 59 € and is credited against a subsequent repair.

After the inspection you receive a transparent cost overview. Only then do you decide. Flat rates for standard repairs are listed on the “Prices” page.

Then I say so openly and discuss the remaining options with you. Nothing is repaired or charged without your approval.

Yes, shipping within Germany is possible. The process is described on the “Shipping & sending in” page.

You send a request first, ship the device safely packed with a fault description, receive a cost overview after the diagnosis and get the device back after the repair – return shipping or pickup as agreed.

Repairs come with statutory warranty. What is covered in an individual case depends on the device and the repair and is discussed beforehand; the terms and conditions apply in addition.